Emotional intelligence-EQ - Everyone is treated politely and with respect

Emotional intelligence

 
Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.


1. Self-awareness

Individuals with high levels of emotional intelligence our comfortable with their own thoughts and emotions and understand how they impact on others. Understanding and accepting the way you feel is often the first step to overcoming it.

2. Self-regulation

It is also important to be able to control and manage your impulses and emotions. Acting rashly or without caution can lead to mistakes being made and can often damage relationships with clients or colleagues.

3. Internal Motivation

Being driven by only money or material rewards is not a beneficial characteristic, according to Goleman. A passion for what you do is far better for your emotional intelligence. This leads to sustained motivation, clear decision making and a better understating of the organisation’s aims.

4. Empathy

Not only must you understand your own emotions, but understanding and reacting to the emotions of others is also important. Identifying a certain mood or emotion from a colleague or client and reacting to it can go a long way in developing your relationship.

5. Social Skill

Social skills are more than just being friendly. Goleman describes them as “friendliness with a purpose”, meaning everyone is treated politely and with respect, yet healthy relationships are then also used for personal and organisational benefit.

How can you avoid conflict?

1. Listen first, talk second- Listening is a key element in understanding
2. Set clear expectations- Never assume anyone knows what you want.
3. Encourage collaboration - Mutual respect for each other's skills and work.Respect is a yellow brick road to effectively solve disagreements.