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Thursday, April 16, 2015

Railway- Should public sector railway services be privatized? Don’t pay taxes if government fails to curb corruption: HC



Railway- Don’t pay taxes if the government fails to curb corruption: HC

Should public sector railway services be privatized?


Argument: No. Privatizing railway services would result in higher ticket prices. This would negatively affect the poor who rely on the railways for transport.


This argument directly addresses the statement and talks about the important implications the privatization of the railways could have. Hence, the argument is strong.

While privatization may help improve the quality of services


50 % of reduction in Rail fair is practically Possible. Penalty on Railway for poor services on undelivered services due to operational deficiency. Alternate Income source development by Government –  Step towards double digit GDP Growth in next 2 years.

Potential of development and “Corruption in Railways in India”

Issues, Root Causes and Proposed Solutions)
Observation / Challenges:
1. Union
2. Lay off lakhs of jobs
3. Lack of transparency
4. Government willingness to brings India at Top.

Reference:
PRSEC/E/2016/02116- Railway
PMOPG/E/2015/0155125 – Railway
PMOPG/E/2015/0121430- Railway Service charges malpractice.
PMOPG/E/2015/0007311- Railway
MORLY/E/2015/02956 – Railway
RTI - MORLY/R/2016/58225

Dear PMO Team,

Railway Reform Initiative - Return on Investment will get in near future

Railway Reform Initiative - Return on Investment will get in near future
http://vishesh2014.blogspot.in/2014/01/how-can-rail-ministry-or-irctc-reduce.html
1. Railway will play important role in India double digit GDP growth
2. Railway mall conversion from old dead station - for example Patel nagar delhi station
3. 2 additional track laying off by private sector - 1 track for mall gadi and onother tracks for
passenger trains. this will bring lots of competition if one is run by private parties/ government
body.
4. Trains will be run by private party like reliance, Mahindra, tata.
5. Scope for new railway coaches design and manufacturing will boost made in India also
automobile sector vendors they will become new railways vendors.
6. New station mall creation and income from lease/renting
7. Lots of job opportunity creation due to all this changes
8. Same like flight rajdhani / shatabdi run and maintain by private sector
9. Bar coded Ticket automatic checker - no more free ticket journey


Railway Reform-every station should have automatic ticket checker machine gates - like Delhi metro

Bar coded or QR Coded Ticket automatic checker - no more free ticket journey no more Ticket checker required in Stations.


Trolleys availability in railway station as in airports –
government railway earning source

Increasing the rail kiraya is not only the solution to overcome from operating cost. Something should be beyond the profitability Rail kiraya should be reduce to 50% 


Thinking IRCTC / ministry of railways should take some good step to find out alternate source of income to reduce rail kiraya .we hear that railway has given concept study to EY company but in a year, no ground level Implementation.
 Railway ministry and Suresh Prabhu ji only believing in hiking railway fare but ground level no improvement in quality of services.
Railway ministry only hiding their operational deficiency by hiking railway fare. they are not working on alternate source of income. Before implementing any cess or tax government should define penalty clause for operational failure of delivering the quality services. Safety, security so on .

Implementation and corrective action for railway

50 % of reduction in Rail fair is practically Possible. We should not get impression like Modi government has looted us in every activity.
 §  Solar Panels to reduced alternative source of energy and reduce power dependency for saving government money.
§  Advertisement on rail coaches inside & outside. Frame need to be established.
§  Advertisement on railway station and all platforms. Ex. Hotels & tourist places, education, food chain, insurance etc.
§  Modernization of railway platform & stations like metro rail station.
§  Increasing the competition in mobile /telecom / internet in each platform of station, all service provider need to be invited to establish their setup for increasing quality of service in public benefit. Govt. income increase from lease on these services.
§  Increasing the competition in food chain and restaurant inside the platform or railway station-  all big food chain supplier need to be invite   like Tata, Birla, Reliance, Haldiram, Agarwal sweets, Nestle, Mahindra, Pepsi, IRCTC, many more dedicated Indian companies for India economy growth. To reduce black money all transaction should be bar coded or computerize with pan / tin Number associated in all food corners.
§  Ratio of food chain corners at least 8-10 per platform.
§  To increase the tourist special coach for NRI, outside country people, ticket should be always available .To promote tourist places in train way. International standard should be follow in these coaches.
§  Special trains for easy to reachable on tourist places, complete package.
§  All railway station should be like small mall all facility should be available like movie, food cloth, maybe they can restrict /separate the way to go inside the real rail platform to maintain the security. Government will get lot for income on lease concept and taxes. Public will get healthy environment and services.
§  . To increase the opportunity for improvement all platform and trains should be aim for ISO 9001- improvement ideas like station train route LED display, Station  advertisement Information Led display  (Benchmarking Delhi metro trains)
§  Free internet in railway train & platform.
§  To increase the income for government body they need to launch the IPO for establishing Railway mall, food chain, and alternate 2 extra rail track – one for goods and one for public interest.
§  Holi places like Varanasi, Haridwar, vashnavdevi , dwarka, maihar, ujjain...many more looking for special dedicated trains and special rules for senior citizen above 55 years.
§  Tourist places like Tajmahal, Goa, Manali, shimla, masouri, jaipur… many more looking for special trains and extra coaches for general public .
Benefit:Ø  General public will also get some assurance.
Ø  Quality of services will increase.
Ø  Tractability of public interest identifies.
Ø  Government income will increase
Ø  Tractability of income will increase in this food chain area, advertisement,
Ø  Public will get better service.
Ø  Duplicate brand will reduce.
Ø  Unwanted plastic waste reduces.
Ø  Better accountability of people traveled each day.
Ø  International Tourism will increase.
Ø  Holi places each to reachable concept realize.
 


Don’t pay taxes if the government fails to curb corruption: HC

Government intention is questionable

Karni or kathani me fark - desh nahi bikne dunga.

no action no correction on service tax scam on canceled trains now a days call GST on train ticket.

Golmal By IRCTC / Indian Railway while canceling the train



IRCTC( Indian Railway Catering and Tourisium Corporation) or Indian Railway / Board  have to pay 10 time of ticket amount if train has been cancelled

  1. IRCTC only refunding ticket charges
  2. Service charges also need to be refund if irctc not able to delivered the service
  3. IRCTC portal charges need to be refund in case of train cancellation
  4. Bank gateway charges also need to be refund by irctc in case of train cancellation and falure of service by Indian railway 
  5. 10 time of penality have to be imposed on railway in case of train cancellation and they have to be pay 10 time of ticket amount to the customer . 
  6. IRCTC should beer direct and indirect cost due to failure in service delivery
Indirect Cost Bear by Passenger 

  1. Normally people have connecting train or journey and end customer need to be suffer, 
  2. Harassment at station for waiting next train  may be many hours 
  3. Tatkal charges  or Premium charges for next train ticket
  4. Hotel charges due to cancellation of train and wait for next train.

We do pay service tax to railway for offering good services. if train are running late then why does Penalty clause missing . 10 time of railway ticket amount should be paid by IRCTC for train late more than 3 hour.

Railway can not  be run away from their responsibility and there should be some penality on railway 

Case reference:  PNR Ref No : 2631805681 date 28 Mar 2015
Actual amount paid by passenger Rs 485/- + Rs 22.47 (service charge) + Rs 11 Bank Gateway charge= Total Rs 518

 Refund amount by IRCTC only Rs. 485/- ( PNR:- 2631805681 with Bank settlement ID- 323163856 on 30.03.2015. )

what about service charge + bank gateway charge and harassment faced by customer

Reference: PIB 14 Dec 2015
http://pib.nic.in/newsite/PrintRelease.aspx?relid=133163

New Rules for Cancellation and Refund of Railway Tickets 


Under normal circumstances no refund is granted on confirmed, RAC and Waitlisted tickets after the departure of the train. 


With effect from 12.11.2015, certain provisions of Railway Passengers (Cancellation of tickets and refund of fare) Rules have been amended and comprehensive Railway Passengers (Cancellation of tickets and refund of fare) Rules 2015 have been notified through Gazette Notification G.S.R. 836(E). dated 04.11.2015. 



Important changes made in Railway Passengers (Cancellation of tickets and refund of fare) Rules are as under:- 



Refund on cancellation of unused confirmed tickets: 



(i) If confirmed ticket is presented for cancellation upto 48 hours before the scheduled departure of the train, per passenger minimum cancellation charge is levied 



. (ii). If confirmed ticket is presented for cancellation between 48 hours and upto 12 hours before the scheduled departure of the train, 25% cancellation charges is levied subject to minimum flat cancellation charge. 



(iii) If confirmed ticket is presented for cancellation between 12 hours and upto 4 hours before the scheduled departure of the train irrespective of distance, 50% cancellation charge is levied subject to minimum flat cancellation charge. 



(iv). Refund on confirmed ticket is granted only upto 4 hours before the scheduled departure of the train. 



(B). Refund on cancellation of unused RAC/Wait-listed tickets/Partially confirmed tickets:- 



(i). When RAC/Waitlisted ticket/Partially confirmed tickets is presented for cancellation, the refund of fare minus clerkage charge is made upto 30 minutes before the scheduled departure of the train. 



Certain provisions of Railway Passengers (Cancellation of tickets and refund of fare) Rules have been amended to check bogus claims, to facilitate provision of Mobile ticketing as well as paperless ticketing, discourage last minute cancellation resulting in seats/berths going vacant etc. The amendment in refund rules became necessary to adapt to changes/developments in the ticketing systems. 



Further, reservation charts are being prepared at least 4 hours in advance, which facilitates purchase of available berths till 30 minutes before departure of the train. 



No cancellation charge or clerkage charges is levied and full fare is refunded to all passengers holding confirmed, RAC and Wait-listed tickets if the journey is not undertaken due to late running of the train by more than three hours of scheduled departure of the train from the journey commencing station, subject to the condition that the ticket is surrendered prior to the actual departure of the train



This information was given by the Minister of State for Railways Shri Manoj Sinha in a written reply to a question in Rajya Sabha on 11.12.2015. 


Now rail tickets to have details of subsidy availed

Government intention is questionable

http://www.newindianexpress.com/nation/Now-rail-tickets-to-have-details-of-subsidy-availed/2016/06/22/article3495199.ece

Monday, April 6, 2015

Indian Post Office - benchmark for big communication media

Indian Post Office - the benchmark for big communication media


Observation and challenges for Government
Inputs for Leveraging Post Office Network with a Task Force



  1. Tie with Ministry of Tourism, Government of India to get an advertisement on letter space to promote tourism also
  2. Tie with the private player to get advertisement,
  3. Make something new to promote make in India, PMO India,
  4. festivals cards,
  5. New year’s card
  6. all of this only for connecting 125 caror Indians,
  7. They need to come up with a new saving scheme,
  8. Helping farmer policies... many more. a post office is really backbone on India and PMO India can help to promote culture and post office,




Nice Input by Mr. Vivek Vikram Kushawaha on MyGOV

Image make over is required for Post Office.

- Make these places professional, where customer is treated with respect, patience & smile

- Take contact number from customer and take their feedback occasionally on service

- Give option for customer to pay Rs 10/- more for speed post & regitered post with online tracking ensure for the post

- Stealing is one big menace in Post Office, like nice rakhi's stolen on the way. Check such conducts.

- Give PostMan a look overhaul & a geared cycle


Indian Government should make mandatory to use Indian Postal services for any communication ( not any courier service) as far as government works .

Just sharing as example here , RTO office who issues Driving Licenses to the applicant personally .

If RTO send them their driving License through Indian Post office & the expenses would be the part of fees paid by applicant .

 As Indian Postal service has presence across INDIA regardless direction, City Grade etc . 

This would help them !!
In India, online retail market is at a roll. It is growing at an exponential rate. Thousands of people in India are buying stuff from online portal such as Flipkart, Snapdeal, Jabong.com, etc. Indian online retailers hire their own delivery boys and professional courier services to deliver the products. These online retailers never use services of India Post – Indian postal service. For detailed idea, see attached PDF. ( (Idea By Khushwant Singh)

New Revenue Streams for Indian Postal Services In India, online retail market is at a roll. It is growing at an exponential rate. Thousands of people in India are buying stuff from online portal such as Flipkart, Snapdeal, Jabong.com, etc. Indian online retailers hire their own delivery boys and professional courier services to deliver the products. Still, they are unable to reach every hook and corner of India. These online retailers never use services of India Post – Indian postal service. Indian Postal even after having most wide coverage network is not making money off these retailers. These retailers require customized plans and Indian postal service has not shown any interest in plucking these low hanging fruits. US postal service makes a killing by working closely with their online retailer. Approximately 40% of postal revenue of US postal service comes from online purchases or private retail partners including Walmart, Staples, Office Depot, Walgreens, Sam's Club, Costco, and grocery stores. (Source: Wikipedia). Amazon US has signed a deal with US postal service to deliver packages on Sunday. This deal will boost their revenues further. It is the time for Indian postal services to wake up and make a killing from their strength. 

The Indian postal services can be helpful in many ways: 


• The online retails do not deliver products in remote corners of India. Indian Postal Service can reach almost every hook and corner of India. 

• Indian Postal service is less costly in comparison to private courier companies.

 • Indian postal service can lease their warehouses to online retailers.


Poor service delivery mindset of Post office : 



poor service delivery of general post from delhi NCR it is taking 1 month or more.Letter received at delhi NCR ( Gurgaon at 08.04.2015 and reached jabalpur post office at 06.05.2015 and delivered to me on 08.05.2015 means at Jabalpur M.P. postal service is working fine but in Delhi NCR  they are holding up to month. you can see the stamp of date .

really very poor quality of service , Service oriented mindset is missing , Penalty clause need to be introduce for poor quality of service and direct and indirect loss by end consumer.