Monday, April 6, 2015

Indian Post Office - benchmark for big communication media

Suggestion Indian Post Office

Suggestion to PM of India
Suggestion  32: Post Office
Observation  and challenges for Government 
Inputs for Leveraging Post Office Network with a Task Force



  1. Tie with Ministry of Tourism, Government of India to get advertisement on letter space to promote tourism also
  2. Tie with private player to get advertisement,
  3. Make something new to promote make in India, PMO India,
  4. festivals cards,
  5. New year’s card
  6. all of this only for connecting 125 caror Indians,
  7. They need to come up with new saving scheme,
  8. Helping farmer policies... many more. post office is really back bone on India and PMO India can help to promote culture and post office,

Poor service delivery mindset of Post office : 



poor service delivery of general post from delhi NCR it is taking 1 month or more.Letter received at delhi NCR ( Gurgaon at 08.04.2015 and reached jabalpur post office at 06.05.2015 and delivered to me on 08.05.2015 means at Jabalpur M.P. postal service is working fine but in Delhi NCR  they are holding up to month. you can see the stamp of date .

really very poor quality of service , Service oriented mindset is missing , Penalty clause need to be introduce for poor quality of service and direct and indirect loss by end consumer.


Nice Input by Mr. Vivek Vikram Kushawaha on MyGOV
Image make over is required for Post Office.
- Make these places professional, where customer is treated with respect, patience & smile
- Take contact number from customer and take their feedback occasionally on service
- Give option for customer to pay Rs 10/- more for speed post & regitered post with online tracking ensure for the post
- Stealing is one big menace in Post Office, like nice rakhi's stolen on the way. Check such conducts.
- Give PostMan a look overhaul & a geared cycle

Indian Government should make mandatory to use Indian Postal services for any communication ( not any courier service) as far as government works .Just sharing as example here , RTO office who issues Driving Licenses to the applicant personally .If RTO send them their driving License through Indian Post office & the expenses would be the part of fees paid by applicant . As Indian Postal service has presence across INDIA regardless direction, City Grade etc . This would help them !!
In India, online retail market is at a roll. It is growing at an exponential rate. Thousands of people in India are buying stuff from online portal such as Flipkart, Snapdeal, Jabong.com, etc. Indian online retailers hire their own delivery boys and professional courier services to deliver the products. These online retailers never use services of India Post – Indian postal service. For detailed idea, see attached PDF. ( (Idea By Khushwant Singh)
New Revenue Streams for Indian Postal Services In India, online retail market is at a roll. It is growing at an exponential rate. Thousands of people in India are buying stuff from online portal such as Flipkart, Snapdeal, Jabong.com, etc. Indian online retailers hire their own delivery boys and professional courier services to deliver the products. Still, they are unable to reach every hook and corner of India. These online retailers never use services of India Post – Indian postal service. Indian Postal even after having most wide coverage network is not making money off these retailers. These retailers require customized plans and Indian postal service has not shown any interest in plucking these low hanging fruits. US postal service makes a killing by working closely with their online retailer. Approximately 40% of postal revenue of US postal service comes from online purchases or private retail partners including Walmart, Staples, Office Depot, Walgreens, Sam's Club, Costco, and grocery stores. (Source: Wikipedia). Amazon US has signed a deal with US postal service to deliver packages on Sunday. This deal will boost their revenues further. It is the time for Indian postal services to wake up and make a killing from their strength. The Indian postal services can be helpful in many ways: • The online retails do not deliver products in remote corners of India. Indian Postal Service can reach almost every hook and corner of India. • Indian Postal service is less costly in comparison to private courier companies. • Indian postal service can lease their warehouses to online retailers.
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